| | Policy | Payment Options
We accept Visa, MasterCard, Money Orders, and PayPal. The charge on your credit card statement will be shown as "DMS Woodworking".
Product Availability
Please note that sudden demand for an item can have an effect on its availability. We will inform you by e-mail if any items in your order are unavailable. Your options are to have the complete order canceled or have the in stock items shipped at an adjusted cost.
Shipping times are calculated from the time your merchandise leaves our warehouse. Packages are usually shipped from our warehouse within 2 days of your order. This would be delayed if an order were placed over the weekend or on a holiday.
Where We Ship
We currently ship within the Continental United States only.
Product Warranty
Every product sold by DMS Tools is brand new and is sold backed by the full manufacturer's warranty. The product warranty for each manufacturer varies. Some manufacturer's warranties may differ by product type (i.e. - hand tools, air tools, electric tools, service equipment). DMS Tools is not an authorized repair center. Please return all defective product directly to the manufacturer or to it's authorized repair station for repair or replacement.
PLEASE NOTE: The manufacturer's warranty does not cover any product or part which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product information literature.
Returns
Any item being returned must request a Return Merchandise Authorization within 3 days of receiving the order. All returns will be charged a 10% restocking fee. Any return shipping/freight charges are the responsibility of the customer and are non-refundable. Original shipping/freight charges are non refundable. An item returned without a Return Merchandise Authorization, or shipping/freight charges prepaid, will be refused. Small order fees are non refundable.
All items must be in original condition and packaging. We will not issue a credit for any items that have been misused, damaged, altered, or are in a non-saleable condition. When it is determined that the item has met the return policy, a refund will be issued minus a 10% restocking fee and any original shipping charges. No returns will be accepted after 7 days of receipt. Customer assumes full responsibility for any and all return shipping/freight charges.
Cancellations
Orders cannot be cancelled for any reason once they have shipped.
Refused Orders
Any order refused at the time of delivery will be charged a 10% restocking fee, and shipping/freight charges are non-refundable.
Prices & Typographical Errors
In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice.
Personal Information
All information you provide to DMS Tools is kept confidential and is used only in the fulfillment of your order. We do not sell or trade any of our customer information to anyone.
Order Security
Our shopping cart is a secure cart provided by Americart. The shopping cart is hosted on a secure server using the most up to date security technology. | | | | | | | | | | | | | | | | | | | | | | |
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